Privacy Statement
This Privacy Policy explains how Frenzino collects, uses and protects the personal information we hold about you. We take your privacy seriously and set out below the types of data we collect, why we process it, how we keep it secure and the choices you have about your information when using our services in the United Kingdom.
Types of data we collect
Personal data
When you register or interact with Frenzino we may collect personal information such as your name, date of birth, email address, telephone number and proof of identity or address where required for verification. We also keep account credentials, communication preferences and any support correspondence.
Technical data
We collect technical information automatically from your device and browser, including IP address, device type, operating system, browser type, language settings and usage data. This helps us operate the site, diagnose issues and improve performance on desktop and mobile.
Transactional data
Transactional information includes deposits, withdrawals, payment method details, bet and play history, bonuses claimed and any related transactional records. We store only the data necessary to process payments, manage your account and comply with our verification checks.
How we use your information
We use information to operate and maintain your account, verify identity, process transactions, provide customer support and communicate important account notices. Data is also used for fraud prevention, security checks and to meet legal or regulatory obligations. Where permitted, we may use aggregated or anonymised data for analytics and service improvement.
Data protection and storage
We protect personal data using appropriate technical and organisational measures such as encryption, access controls and secure storage. Access to personal information is limited to staff and authorised third-party partners who need it to provide services. We retain data for as long as necessary to fulfil the purposes outlined here or to meet our legal obligations.
Cookies and tracking technologies
Frenzino uses cookies and similar technologies to remember preferences, enable core functionality, and collect analytics. Some cookies are essential for the site to work, while others support performance and marketing. You can manage cookie settings through your browser or the site cookie tool where available.
Your rights
You have rights in relation to your personal data. These include the right to access the information we hold about you, request correction of inaccurate data and request deletion where we are not required to retain it for legal or legitimate business reasons. You may also object to or restrict certain processing and can request portability where applicable.
Access, correction and deletion
To request access, correction or deletion of your personal information please contact our team at [email protected]. We will respond to verified requests and advise if any information cannot be deleted due to retention obligations or ongoing investigations.
Information sharing and third parties
We may share personal data with payment processors, identity verification providers, fraud prevention services and other third parties that perform services on our behalf. We require such partners to protect data and only process it for permitted purposes. We do not sell your personal information to third parties for their marketing purposes.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on this page and we will notify you where appropriate. Continued use of Frenzino after changes indicates acceptance of the updated policy.