User Terms and Conditions

These Terms and Conditions set out the rules governing your use of Frenzino and explain the relationship between you and us. They describe your obligations when using the site, our rights as operator, and the basic operational rules that apply to accounts, payments, promotions and disputes. By registering or using our services you agree to be bound by these terms and any additional rules shown in the cashier or in individual promotions.

Account responsibilities

You are responsible for keeping your account details accurate and up to date. Only one account is permitted per person unless we agree otherwise in writing. You must keep your login details secure and notify us immediately if you suspect unauthorised access. We may temporarily lock or close accounts where we suspect fraud, multiple accounts, account sharing, or other breaches of these terms. After repeated failed login attempts an account may be locked for security reasons.

Eligibility requirements

You must be of legal gambling age in your place of residence and not be located in a jurisdiction where access to our services is expressly prohibited. Eligibility for specific games, markets or promotions may be restricted by country. We may require documents to verify your identity and address before allowing play or processing withdrawals; document checks can take up to 24 hours in typical cases.

Acceptable platform use

You must not use the site for unlawful purposes, to attempt to manipulate game outcomes, to abuse bonus terms, or to place wagers from jurisdictions where gambling is prohibited. Using VPNs or other methods to conceal your location, engaging in collusion or exploiting technical errors may result in stake cancellation, loss of winnings and account suspension.

General bonus and promotion rules

All promotions are subject to specific terms which are available on the promotional page and in the cashier. Where a bonus applies, wagering requirements, eligible games, maximum bet limits and time limits will be stated in the promotion terms. Promotions may be limited by country and may require a minimum deposit as shown on the relevant offer. We reserve the right to adjust, suspend or withdraw promotions at any time where we believe they are being abused.

Deposits and withdrawals

Accepted payment methods and processing times are listed in the cashier. Deposits must be made from methods in your name. Withdrawals may be subject to verification checks and documentation requests. We may require identity checks for the first withdrawal, for withdrawals above certain thresholds, or where suspicious activity is detected. Withdrawal processing times vary by method - please refer to your account for current information. Withdrawal limits may apply and will be displayed in your account.

Dispute resolution

If you have a complaint please contact our support team via live chat or email at [email protected]. We aim to respond promptly and to resolve disputes fairly. If you remain dissatisfied after following our complaints procedure, you may seek independent advice from consumer support organisations in your jurisdiction.

Updates to Terms and Conditions

We may revise these Terms and Conditions from time to time. Updated terms will be published on this page and, where appropriate, notified to you via the account message system or by email. Continued use of the service after publication of amended terms constitutes acceptance of those changes.