Responsible Gambling Policy

At Frenzino we take responsible gambling seriously. We want every player to enjoy their time with us while keeping control of their play. This page explains the practical tools and support we provide to help you gamble safely, spot worrying behaviour and get help if you need it.

Our player protection principles

We believe gambling should be safe, fair and under the player’s control. We aim to minimise harm by offering clear account controls, straightforward limits and easy access to support. We monitor account activity for signs of risk and will act where play appears harmful or outside our terms.

Activity-control tools

Players can use a range of tools in their account to manage activity. These include deposit limits, loss limits, session reminders and voluntary account breaks. Tools are available in your account settings and are designed to be simple to set up and adjust.

Account changes

Lowering limits or taking a break usually takes effect immediately. Raising limits may be subject to a short waiting period for your protection. If we need to verify information before changes are applied, we will contact you with clear instructions.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. We recommend choosing a limit that fits your budget and reviewing it regularly. Limits are intended to help you stay within affordable boundaries.

Loss limits

Loss limits allow you to cap the total amount you can lose over a set period. This is a practical way to manage risk and maintain control. If you reach a loss limit, you will not be able to continue staking until the period resets or you change the setting, subject to any wait time for safety.

Time limits and session reminders

Use session reminders and time limits to avoid extended play. Session reminders prompt you after a set duration and can help you take regular breaks. You can also set daily or weekly play-time targets to keep gambling balanced with other activities.

Self-exclusion and account breaks

If you need a longer break you can self-exclude for a chosen period. Self-exclusion closes access to your account for the selected time and can be extended if required. If you wish to close your account permanently, contact our support team and we will guide you through the process.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, borrowing to gamble, hiding activity from family or neglecting daily responsibilities. If you or someone you know shows these signs, take action early and reduce access to gambling.

Practical tips to stay in control

Set clear limits before you start, only gamble with affordable money, take regular breaks, avoid gambling when stressed or upset and use account tools to enforce boundaries. Keep a record of time and money spent to help you stay aware.

Professional help and support organisations

If you need further support, contact recognised UK organisations such as GambleAware, GamCare or Gamblers Anonymous. These organisations offer confidential advice, counselling and practical assistance. If you want us to assist with third-party referrals, contact [email protected] and we will help point you in the right direction.