Customer Support Center
Need a hand? Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Contact us by live chat, phone or email for speedy assistance - we can help with deposits, withdrawals, KYC and security queries. For affiliate or payments enquiries use the dedicated channels in the table below. We aim to respond promptly and will assist in a courteous, practical manner.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, response in under 24 hours) |
| General enquiries | [email protected] (general account and site enquiries) |
| Affiliate enquiries | [email protected] (partner programmes and tracking) |
| Payments | [email protected] (billing & withdrawals, response 24 hours) |
| Phone | +44 20 7940 5821 (voice support) |
| Working hours | Mon–Fri, 09:00–18:00 (security checks available outside hours) |
Contact Us by Email
Email is our preferred contact method for detailed requests, account issues, or cases requiring documents or explanations. Please email [email protected] with a clear subject line and up-to-date contact details so we can respond without delay. Attach any relevant documents and include your account ID to help us resolve your enquiry as quickly as possible.
Submit Your Inquiry
Contact Frenzino support - we aim to reply within 24 hours. Name Email Message Send messageResponse Time
Our support team aims to respond to most enquiries within one business day. Simple questions are often handled within a few hours; complex cases such as verification or payment investigations may take longer depending on their nature and required checks. We’ll keep you updated on progress and provide an estimated timeframe when a case needs extra time.
Feedback
We value your feedback, so please share any suggestions or ideas to improve Frenzino. All submissions are reviewed carefully by our team and used to refine the site, promotions and player experience. Use the feedback form in the footer or email [email protected] with your thoughts. Thank you, your input helps us make the site better for everyone.